About us

The brand “Madam Moon Travel" is the name of mrs. Moon's travel office since 2006, it was voted as one of the best local travel office in the guide book such as: Loney Planet, or other guide books in the years ago, at that time the internet was not available or very poor and not popular for travelers using in Vietnam.

Today, internet is one of the most important part for all companies who wanted to keep contact online with customers. Madam Moon Travel is one of the company in that case, we want to keep contact with our customers better and better, as well as providing our best services to more and more customers coming with us, so we have opened it as a true value travel office online with the same name and it is belong to Package Travel Vietnam (Package Tours VN Co., Ltd) - Business Licence: 0107300197.

Package Travel Vietnam is one of the leader travel company in Hanoi, we have invested and provided our services such as: the chain of our hotels in Hanoi Old Quarter, as well as cruises in Halong Bay, Bai Tu Long Bay, Lan Ha Bay, Cat Ba Island and Hotels in Sapa running by ourselves or with our partners to make sure that we could provide a best service and price guaranteed to our guests booking with us easier for thier package holiday in Hanoi, Vietnam.

By this way, we could ensure that Package Travel Vietnam's Team could be easy to control and guarantee a best servcies for any booking with us such as: the accommodation, tours, package tours, transport... because, the services are easily controlled by our staffs.

All of our services are listed in our website and they are easy to book, easy to cancel as mentioned very clear details in each tour.  As well as, You are easy and safe to make direct instant booking at our website because the payments made via OnePAY Secured Boking Sytem. OnePay is a leading online payments and financial transaction processing company in Vietnam. Booking easy at our website with instant confirmation, SAVING your time = DO NOT have to worry about your payment..., We always take a best care of our services. The most important thing is " We could make a full payment refund to your card easy if there is a cancellation by bad weathers... it is all mentioned in our Term & Condition".

HOW TO BOOK THE SERVICES AT OUR WEBSITE?
Booking tour with us, you or your group will pay a small money amount of 10% to 30% deposit payment, because we need to know that you are our real guests who are going on our tours for sure. The payment will be following as one of the options below:
Option 1: Deposit payment made by instant booking direct our website: https://www.madammoontravel.com / (Highly - Recommended)
- This is the easy way for your direct booking with us, and direct paying a deposit as from 10% to  30% of the total booking costs.
- Instant booking direct at our site, it helps you to save money, you get cheapest prices instead of booking in other sites.
- Free upgraded to the better quality service (such as: better room type or early check-in room) if you have direct booking with us and if we have the better quality service (such as: better room type or early check-in room) available on the date.
- It is safe and you can be easy to see the logo of Madam Moon Travel or Package Travel Vietnam in the invoice during your process of payment.

Option 2: Deposit payment made by a payment link sent to your email from our business email: info@madammoontravel.com
- You could also can pay us the deposit by a deposit payment link that will be sent to your email. The payment link is from 10% to 100% payment, it is available as your request, it will help you to save your money because we do not take any extra cost for the Bank Fees.
- If you choose this way to pay for us, the bookers whould give us the information as (Your full name? Home Address? Nationality ? Email Contact?). As soon as we have received your information we are going to creat a deposit payment link that will be sent to your email. Then you are easy to open your email and click the payment link to pay for us by your cards.
- It is safe and you can be easy to see the logo of Madam Moon Travel or Package Travel Vietnam in the invoice during your process of payment.

Option 3: Deposit payment made by PayPal or Bank Transfer (Not recommended
- PayPal will be expensive for the fees, and the Bank Transfer is taking long time to receive money deposit, so we are not able to confirm our service at once, so we are not recommended.

WHY YOU SHOULD BOOK DIRECT AT OUR WEBSITE ?
  1. You can save your money 
  2. You can save your time
  3. You do not have to pay extra costs for bank fees for the amount of payment online when you are booking and paying at our website or paying by a payment link.
  4. You are easy to pay us by cash in VND or in USD / EURO, Australian Dollars, Singapore Dollars, or you also can pay by your cards at our office.
  5. A FREE private car for the AIRPORT pick-up / or AIRPORT transfer (Time & Date is available and open as your request)
  6. Only small money to make depsoit and it is Refundable to your cards.
BOOKING DIRECT AT OUR WEBSITE - SECURED - INSTANT - EASY
  • You are now easy and safe to book direct at our website because the payments made via OnePAY Secured Boking Sytem. OnePay is a leading online payments and financial transaction processing company in Vietnam
  • Booking easy at our website with instant confirmation, SAVING your time = DO NOT have to worry about your payment..., We always take a best care of our services.
MONEY REFUND & BEST PRICE GUARANTEED
  1. Booking with us, you do not have to worry how to get money refund.
  2. Your booking for the accommodation, tours or other services with us and paid for us already, they are all refundable to your cards.
  3. All the refund will be direct to the card by our bank and All the refund must be followed this Terms & Conditions.
Dear customers,
  • Madam Moon Travel - Package Travel Vietnam's team, we aim to keep improving our better and better services at a most competitive price for a luxury holiday.
  • We are so grateful if you could make a direct booking with us, instead of booking on our partner websites. 
  • For any further additional information or special deal for a group or family, please do not hesitate to let us know about your any question or request ?
  • Please contact us directly at: info@madammoontravel.com - For Special request / Cheapest price / Hot Deal / Big group / Family..., we really do not want to miss any of your request for tour cruising with us. / For urgent assistance, please contact us: +84.943 887 393 by Phone/ Sky/ Viber / WhatsApp / SMS / Zalo.
  • Your any information, request is highly appreciated and shortly received our fast response within 30 minutes in our working time from 7:00am to 23:00pm every day.