Terms and Conditions

Terms & Conditions

These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

The terms and conditions as set out hereunder constitute the entire agreement between you and MadamMoonTravel.com - Package Travel Vietnam (Package Tours Vn Co., Ltd). If you do not read or accept these terms and conditions, do not use this website (the "service"). By accessing any part of the MadamMoonTravel.com website, you consent to be bound by these terms and conditions.

Make a Booking

The booking should be made through MadamMoonTravel.com website or sent mail, or e-mail to:
Madam Moon Travel - Package Travel Vietnam (Package Tours Vn Co., Ltd)
Hanoi Office: 17 Hang Hanh Street, Hoan Kiem, Hanoi, Vietnam
Tel: +84 243 938 5666
Hotline: +84 943 887 393
Email: info@madammoontravel.com
Website: https://www.madammoontravel.com

Deposit for your booking

To ensure each party is responsible for fulfilling any of its obligations, we set out below our standard payment terms and conditions:
Deposit: Either a deposit or full payment of 10% to 100% of total cost will be required and decided base on individual tour basis. This should be done via one of our available online payment methods. 
Customers will receive confirmation documents or vouchers within 24 hours after we have received your booking and paid online at our website or by a deposit payment link sent to your booker email. 
Kindly note that: The online deposit payment from 10% to 30% is NO EXTRA cost applied for online deposit payment by cards, or online deposit payment by ONEPAY Payment Link sent to your email. 

Payment Types

The payment online, we accept UnionPay, Visa card, MasterCard and JCB card since our company (Package Tours Vn Co., Ltd) is a verified member of ONEPAY System. You are easy to make online instant booking at our website with a deposit payment directly via ONEPAY, or a deposit payment link created by ONEPAY System will be sent to your email after your confirmation of our service to get your payment, your card information will be protected during the transmission by using security system with OnePay.  Kindly note that for online payments by the cards we are going to make a best support and offer for our customers, so there is NO EXTRA cost needed for the bank fees for online deposit payment at our website or by ONEPAY Payment Link sent to your email. 

Booking tour with us, you or your group will pay a small money amount of 10% to 30% deposit payment, because we need to know that you are our real guests who are going on our tours for sure. The payment will be following as one of the options below:

Option 1: Deposit payment made by instant booking direct our website: https://www.madammoontravel.com / (Highly - Recommended)
- This is the easy way for your direct booking with us, and direct paying a deposit as from 10% to  30% of the total booking costs.
- Instant booking direct at our site, it helps you to save money, you get cheapest prices instead of booking in other sites.
- Free upgraded to the better quality service (such as: better room type or early check-in room) if you have direct booking with us and if we have the better quality service (such as: better room type or early check-in room) available on the date.
- It is safe and you can be easy to see the logo of Madam Moon Travel or Package Travel Vietnam in the invoice during your process of payment.

Option 2: Deposit payment made by a payment link sent to your email from our business email: info@madammoontravel.com
- You could also can pay us the deposit by a deposit payment link that will be sent to your email. The payment link is from 10% to 100% payment, it is available as your request, it will help you to save your money because we do not take any extra cost for the Bank Fees.
- If you choose this way to pay for us, the bookers whould give us the information as (Your full name? Home Address? Nationality ? Email Contact?). As soon as we have received your information we are going to creat a deposit payment link that will be sent to your email. Then you are easy to open your email and click the payment link to pay for us by your cards.
- It is safe and you can be easy to see the logo of Madam Moon Travel or Package Travel Vietnam in the invoice during your process of payment.

Option 3: Deposit payment made by PayPal or Bank Transfer (Not recommended
- PayPal will be expensive for the fees, and the Bank Transfer is taking long time to receive money deposit, so we are not able to confirm our service at once, so we are not recommended.

Final Payment (The rest of payment)  

The rest of payment, bookers should come to our office in Hanoi at least 1 day before your travel date. Payment by cash or cards are accepted at our travel office at - Hanoi Office: 17 Hang Hanh Street, Hoan Kiem, Hanoi, Vietnam. (the bank fees will be applied as 3% for all payment by cards at our office).
Madam Moon Travel - Opening Time:
  • Open: 6:30 Am (Every day)
  • Close: 23:00 Pm  (Every day)
Note: If you are too busy or your flight arrival late, and you do not have enough time coming to our office: Please let us know if yoou are in this case, then we could created a payment link to get your full payment. Plese noted that, it will cost you extra 3% for the bank fees, if you want to pay online in this case.

Why you should book at our website

  1. You can save your money 
  2. You can save your time
  3. You do not have to pay extra costs for bank fees for the amount of payment online when you are booking and paying at our website or paying by a payment link.
  4. You are easy to pay us by cash in VND or in USD / EURO, Australian Dollars, Singapore Dollars, or you also can pay by your cards at our office.
  5. A FREE private car for the AIRPORT pick-up / or AIRPORT transfer, a free airport pick-up or airport transfer will be applied as mentioned in details in each tour or package tour (Time & Date is available and open as your request)
  6. Only small money to make depsoit and it is Refundable to your cards.

Booking direct at our website - Secured - Instant - Easy

  • You are now easy and safe to book direct at our website because the payments made via OnePAY Secured Boking Sytem. OnePay is a leading online payments and financial transaction processing company in Vietnam
  • Booking easy at our website with instant confirmation, SAVING your time = DO NOT have to worry about your payment..., We always take a best care of our services.

Money refund & Best price Guaranteed

  1. Booking with us, you do not have to worry how to get money refund.
  2. Your booking for the accommodation, tours or other services with us and paid for us already, they are all refundable to your cards.
  3. All the refund will be direct to the card by our bank and All the refund must be followed this Terms & Conditions.

Confirm booking & Voucher

All confirmations are generally confirmed by your direct booking with return e-mail during or within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status or payment at the time of reservation.

A booking confirmation will be given for customers directly at our office or by email by Madam Moon Travel and sent to you by email soon after the payment is completed or the booked trip is confirmed.

Liability and Insurance

Madam Moon Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

Cancellations & Refund

Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, accomodation, or other service. it will be under the Rate & Availability tab of each service.

Cancellation by the suppliers for reasons related to a force majeure situation, such as government restriction or regulation, weather conditions, natural disasters, etc., customers will receive refund amount depending on specific conditions. If the tour has yet taken place, full refund will be made. If the tour is in progress, a partial refund will be made, any unused portion of a tour for whatever reason is not refundable.

There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.


Whilst we manage to reserve all the suggested services for our clients, in case of transportation accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.

If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don't accept the alternative option or don't want to change the date, we will refund your deposit.

Quality guarantee

Madam Moon Travel is a part of Package Travel Vietnam (Package Tours Vn Co., Ltd), the company has invested and running system of hotels, cruises, and other services, we know about our service, we know how to make the best offer for our guest holiday.
Wiht our partners: We know every single partner is handpicked carefully and seriously to make sure you will have the most comfortable and pleased stay. We make inspections of all our products and services regularly. In the case our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.

Madam Moon Travel guarantee

The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge (applied for the rest of payment in case you are paying by cards) and other services is not mentioned in each tour inclusion. As well as, We could guaranteed that the lowest price is always offered for customer booking directly with us at our website. 

Dear customers,
  • Madam Moon Travel - Package Travel Vietnam's team, we aim to keep improving our better and better services at a most competitive price for a luxury holiday.
  • We are so grateful if you could make a direct booking with us, instead of booking on our partner websites. 
  • For any further additional information or special deal for a group or family, please do not hesitate to let us know about your any question or request ?
  • Please contact us directly at: info@madammoontravel.com - For Special request / Cheapest price / Hot Deal / Big group / Family..., we really do not want to miss any of your request for tour cruising with us. / For urgent assistance, please contact us: +84.943 887 393 by Phone/ Sky/ Viber / WhatsApp / SMS / Zalo.
  • Your any information, request is highly appreciated and shortly received our fast response within 30 minutes in our working time from 7:00am to 23:00pm every day.